The Repair Process

Learn More About Our Collision Repair Process

It's the thing every driver fears: you've been involved in a collision with your car, truck, or SUV. Now your shiny baby is looking a little...crumpled. Have no fear, because at Suburban Collision Centers our employees are certified and trained to take care of your auto body needs. We specialize in all areas the automotive and mechanical repair process, because offering our customers with that level of expertise is important. We take care of the entire process from start to refinish so you don't just get your car back; you get your life back.

How we complete repairs at Suburban Collision Centers:

The time after a collision can be scary enough as it is, which is why we take the fear out of the repair process so you can have peace of mind. What should you expect if your vehicle is taken to one of our collision centers? Here is an outline of your experience.

  • You vehicle is driven or towed to a Suburban Collision Center, depending on severity of the repairs needed
  • We estimate the cost of the repairs and do a damage diagnosis to see what exactly needs to be replaced or fixed
  • We then contact your insurance company to get an estimate of what they are willing to cover under your policy
  • Then comes the repair process
  • No need to worry, because thanks to our computer paint match system, your new paint will match precisely
  • After, we do a thorough inspection to ensure everything is up to our high standards for excellence
  • Your vehicle is then cleaned and prepped for pick-up so you can enjoy a clean ride, inside and out
  • We also perform a customer satisfaction follow-up to ensure your experience met your expectations

How Far Can Our Warranty Go?

Any of the work performed at any of our collision centers is back d by a lifetime warranty for as long as you own that vehicle. You vehicle will be repaired to the accepted standards of the auto repair industry, and any deviation from these industry standards will be corrected by us.

What Sets Us Apart From Other Repair Shops?

Every one of our state-of-the-art auto body shops is prepared to take care of all your repair needs, and features the following:

  • All of our technicians are Manufacturer and ASE certified and know your vehicle inside and out for the best possible care
  • We use high-quality, industry-leading DeVilbiss down draft paint booths for perfect refinishing every time
  • Computerized color matching means your new paint will match your old paint exactly
  • Chief EZ Liner frame machines will give your frame the care it needs to return to its original condition
  • Because we know that collisions don't happen between the hours of 9 a.m. and 5 p.m., we offer 24-hour towing
  • Usually a collision means you'll need your glass replaced and we are prepared to do that
  • We offer free estimates with no appointment necessary
  • Pick-up and delivery can also be arranged, should you need it
  • If you need transportation, we offer a shuttle service to residence or workplace

We can help you take the uncertainty out of repairing your vehicle after a collision, and since we're here to help, we also deal with your insurance company for an easier process. We repair domestic and foreign makes and models while also being accepted by AAA and other major insurance companies. We know that being without a vehicle for even a short time puts undue stress on a driver, which is why we work hard to get the job done so you can put this behind you.

For more information, contact us and speak with one of our representatives today. With the number of satisfied customers growing each day, we look forward to adding you to that list.