Collision FAQs | Auto Body Shop Questions Answered

How Soon Will I Get My Vehicle Back?

Most collision repairs take no more than three to four days, which is the industry standard. Keep in mind that repair times can vary due to the severity and complexity of the damage. Repairs that require paint often take closer to a week or two. You can learn more about the estimated completion time when you speak with our team and receive a free estimate.

Is There a Warranty on Repairs to My Vehicle?

Yes, all our collision repairs include our limited lifetime warranty, which lets you enjoy more peace of mind for as long as you own the vehicle. The limited warranty is a fragmented four-part limited warranty that includes coverage for metalwork, parts, mechanical repairs, and painting, decals, and stripes. Our limited lifetime warranty is just another way we add more convenience, value, and assurance to our collision repairs.

Am I Entitled to a Rental Vehicle?

Whether or not you are entitled to a rental vehicle depends on the insurance agreement. You can find out if you have rental car coverage by contacting your insurance company or reviewing the terms of your agreement. Our collision centers provide on-site rental cars so that you can enjoy uninterrupted access to transportation while we are repairing your vehicle.

You will have to contact your insurance company or look at the terms of your agreement to find that answer. If you look at your insurance policy, you can see if you have rental reimbursement coverage. We offer rental cars at our locations, letting you find a rental quickly for minimal interruption to your transportation during repairs.

With Enterprise Rent-A-Car at our collision centers, you will find it easy to find a rental car to match your driving needs.

Will You Work with My Insurance?

Yes, our team has experience working with all major insurance companies, helping you keep wait times and paperwork to a minimum. While your insurance company may provide a collision center to repair your vehicle, bear in mind that it isn't required. Insurance companies often choose the collision centers that will save them the most money instead of those that provide the best work. Contact us with your insurance information so that you can get started.

Should I Pay for an Accident Repair Myself or Let My Insurance Company Handle It?

Choosing whether to pay for an accident for yourself or let your insurance company handle it will depend on your preferences and the costs. Our collision centers accept out-of-pocket payments, and you can rest assured that we offer competitive pricing for parts and labor. We also work with major insurance lenders so that you can save time and enjoy more convenience.

Some drivers choose to pay out-of-pocket when there are minor repairs needed, or the repairs cost less than the deductible since filing a claim can lead to an increase in premiums. However, if you are not at fault, filing a claim with the other driver's insurance could be the best way to save money. You will want to collect insurance information and receive an estimate before committing to an option since there could be internal damage that is more costly.

What If I Notice Something is Off After Picking Up My Vehicle?

If you notice something is off, you can contact the collision center that completed the repairs and bring your vehicle back so that we can remedy any coverage collision-repair issues. Since we offer a limited lifetime warranty for as long as you own the vehicle, we are will make an issues right when you bring in your vehicle for covered repairs.

What Are My Nearest Collision Center Options?

Many drivers choose Suburban Collision Centers since we offer convenient locations in Sterling Heights, Ann Arbor, Plymouth, Waterford, and Troy. With our collision centers located near major highways, you will find straightforward directions to our locations while keeping your time on the road to a minimum.

How Can I Get My Vehicle to Your Location?

Our collision centers strive to make it as easy as possible to get your vehicle to one of our locations by offering various services. If your vehicle isn't safe to drive or you have just been in a collision, you can take advantage of our 24-hour towing services that will come to tow your vehicle to one of our locations day or night. We also offer pick-up and delivery services that let you avoid dropping off your vehicle since our team will come to you and return your vehicle when we've completed repairs.

How Can You Assist with My Lease Turn-in?

If your leased vehicle has collision damage, you can avoid end-of-lease fees by repairing your vehicle at one of our collision centers.

Can You Match the Paint Color Exactly?

Yes, between our computer-matched paint colors, DeVilbiss paint booths, and certified technicians, we ensure your existing paint matches the new paint perfectly. Our computer-matched paint colors take into account everything from the original manufacturer's paint color to the effects of weather to find the perfect color, shade, and luster. DeVilbiss downdraft paint booths are the industry standard for paint repairs, ensuring even coating and a professional finish.

Do Technicians Have Certification?

Yes, all our technicians have ASE® and OEM certification to ensure your vehicle receives excellent collision repairs. OEM certification helps our technicians return your vehicle to its manufacturer specifications, saving you time and providing repairs and parts that match your vehicle perfectly. We work on vehicles from all brands. ASE® certification includes on-the-job training, a comprehensive exam, and re-testing knowledge every five years to stay up to date with industry best practices and changes in the auto industry.

Why Choose Us for Glass Replacements and Repair?

Since we provide glass replacements and repairs, you can expect shorter wait times and more convenience. When you bring your vehicle to your average repair shop or collision center, they don't have the equipment or training to replace or repair your vehicle's glass, so they send your vehicle to a secondary location. Providing glass replacements and repairs at our collision centers ensures we are proud to stand behind our work and save you time.