Have Your Collision-Repair Questions Answered at Suburban Collision CentersCollision repairs can be complicated and time-consuming, and even with previous experience, we expect you to have questions about how we serve our customers. We provide helpful information about collision repairs and the services we offer to help you save time and enjoy more clarity. We are upfront about our collision-repair process and services, providing excellent customer service.
Learn more about frequently asked questions and our answers.
Is There a Warranty on Repairs to My Vehicle?
Yes, we stand out among collision centers and repair shops by offering a limited lifetime warranty for repairs for as long as you own the car. Our warranty coverage is a fragmented four-part limited warranty that covers crucial repairs like metalwork as well as one year of limited coverage for parts.
Will You Work with My Insurance?
Yes, we work with all major insurance companies and have experience cutting through red tape to help you get the collision repairs needed.
Why Choose Suburban Collision Centers Over the Others?
We provide 24-hour towing, pick-up and delivery, rental cars, and many more benefits you won't find at your average collision center. With our specialized equipment, modern facilities, and certified technicians, you will discover precision, speed, and transparency.
How Soon Will I Get My Car Back?
Repair times can vary, depending on the severity of damages and the complexity of the repairs. Our team can provide you with an estimated timeframe for repair when you bring in your vehicle for an estimate. The industry standard for most collision repairs is around three to four days. However, more time-intensive services like paint repair can take around one to two weeks.
Should I Pay for an Accident Repair Myself or Let My Insurance Company Handle It?
The answer depends on the severity of the collision damages and your insurance rates, so you will have to weigh the costs of both to find the best answer for your situation. We accept out-of-pocket payments and offer competitive pricing to help you stay within your means. We also have close working relationships with major insurance lenders to provide a convenient experience.
Am I Entitled to a Rental Vehicle?
You will have to contact your insurance company or look at the terms of your agreement to find that answer. If you look at your insurance policy, you can see if you have rental reimbursement coverage. We offer rental cars at our locations, letting you find a rental quickly for minimal interruption to your transportation during repairs.
What Are My Nearest Collision Center Options?
Suburban Collision Centers have locations in Garden City, Ann Arbor, Plymouth, Farmington Hills, Ferndale, and Troy, making it easy to find one of our collision centers near you. Our collision centers are located near major highways, making it easy to visit from surrounding areas with straightforward directions.
How Can I Get My Vehicle to Your Location?
With our 24-hour towing and pick-up and delivery services, we offer convenient ways for you to transport your vehicle to our locations. You can contact a collision center near you to arrange how to transport your vehicle to us.
Can You Match the Paint Color Exactly?
Yes, our certified technicians, computer-matched paint colors, and DeVilbiss paint booths make it possible to match industry standards and seamlessly blend new paint with the existing paint.
How Can You Assist with My Lease Turn-in?
If you have a leased vehicle that you need to turn in but requires repairs, choosing one of our collision centers could be a smart option to avoid end-of-lease fees.
What If I Notice Something is Off After Picking Up My Vehicle?
You can contact our team and bring your vehicle back to our location if you notice an issue with the repairs or parts we provide. Our limited lifetime warranty covers parts and labor so that you can correct issues for covered repairs.
Learn More
If you have more questions, view our collision repair FAQ for even more information today.