The process of repairing your vehicle after a collision can often be confusing, but it doesn't have to be when you choose us. We provide answers to your most pressing questions to help you enjoy more clarity. We provide everything from helpful information to expert collision repairs to ensure you get the help needed.
Explore some of the most frequently asked questions and our answers to learn more.
Do I Need an Appointment for an Estimate?
No, you don't need to make an appointment to receive an estimate with us. What's even better is that we provide free estimates for parts and labor, letting you explore your options and find the best match. We also provide estimates by texting, making it possible to send us images of your vehicle to receive your estimate.
Do I Have to Go to the Facility My Insurance Recommends?
No, you can choose the collision center that is best for you, and we recommend considering which one will be the best match instead of defaulting to the lender's recommendation. An "in-network" body shop will often work with your insurance company to reduce costs, which could lead to installing used or refurbished parts.
Our collision centers use high-quality parts from trusted manufacturers and restore your vehicle to a like-new condition. We have experience working with all major lenders, helping you save time and get past red tape.
Am I Entitled to a Rental Vehicle?
Your insurance company will have the answer to this question. You should be entitled to a rental car if you have purchased rental coverage for your existing auto policy. We do offer rental cars, whether it's covered by your insurance company or you want more ease of traveling while your vehicle is with us for major repairs.
What is a Deductible?
A deductible is a portion of the collision repair cost that you pay when your insurance company pays for the repair. You will find out if a deductible is necessary and what the amount is from your insurance company. You will pay the deductible to us when repairs are complete, and you pick up your vehicle.
Is There a Warranty on Repairs to My Vehicle?
We offer our limited lifetime warranty for repairs for as long as you own the vehicle. This fragmented four-part limited warranty covers everything from metalwork to one-year limited coverage for parts to put your mind at ease.
What If I Notice Something is Off After Picking Up My Vehicle?
If something is off after picking up your vehicle, you are welcome to contact our team and bring in your vehicle. We are dedicated to restoring your vehicle to a pre-collision condition and discussing options if it seems we have missed the mark.
Where Do I Get My Glass Replaced?
We provide on-site glass replacements, helping you avoid the typical inconvenience of sending your vehicle to a secondary location. Our glass replacement services ensure shorter wait times and ensure you don't have to deal with two different contacts.
Do You Have Certification?
Our team is OEM and ASE certified to ensure a high degree of precision and professionalism. We follow manufacturer guidelines and best practices to ensure your vehicle receives the attention it deserves. Our ASE certification has our technicians retesting their knowledge periodically so that they always have a strong foundation of collision repair knowledge.
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You can have more of your collision repair questions answered and find out what we offer today.
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