Collision FAQs

Why choose Suburban Collision Centers over others?
Because of our size we offer many benefits that others can not.  We have a complementary shuttle van, pick up and delivery service, towing assistance and are certified by most manufacturers.

How soon will I get my car back?
We understand this to be one of the most important questions you have.  Our team of professionals know the inconvenience being without a vehicle can cause and we'll get you back on the road quickly, usually in no more than three or four days, depending on the damage.

Do you have something I can drive while my vehicle is being repaired? 
Most insurance companies have a rental option as a service to you, and we can assist you in getting a rental vehicle.  In addition, for your convenience we have a shuttle service that can take you home or to work, and pick you up when your vehicle is ready.

How can I get my vehicle to your location?
The easiest way to do this is to call the store closest to you and will assist you with towing arrangements.  We also offer pick up and delivery options of your vehicle.

Should I pay for an accident repair myself or let my insurance company handle it?
Due to rising insurance costs, more and more people are paying for minor accident repairs "out of pocket," and we're happy to discuss cost-saving options. We also have good relationships with all insurance companies, with whom we work on behalf of our mutual customers.

How can you assist with my lease turn in?
We are experts in assisting with your lease turn in. Our expert estimators will be able to tell you what repairs you will need to have done before turning your lease in, and our technicians will make repairs to the manufacturer's standards.

Why can't I get an estimate over the phone?
Each vehicle is different, and when you bring yours in we'll help you select the right service based on how long you plan to keep it, its age and condition, and your budget. Also, viewing the vehicle allows our estimators to make an accurate estimate.

Can you match the paint color exactly?
Yes. We are certified by the majority of manufacturers and therefore have from them the ability to match factory finishes. Our expert technicians are certified and specifically trained to deliver a perfect match!